“What was the moment this product clicked?” —
A newsletter founder, media operator, or content entrepreneur who runs a publication with 5,000–100,000 subscribers and treats it as a business with its own P&L, not a side project. They chose Beehiiv because it was built for operators — it has ad network access, referral programs, segmentation, and analytics that treat the newsletter as a product. They think in CAC, LTV, open rate, and click-to-open rate. They have a growth number they're working toward. They may or may not write the newsletter themselves.
What are they trying to do? —
What do they produce? —
They're in the monthly business review. The list is at 42,000. Growth is 3.2% month-over-month — above their target. Open rates have dropped 1.8 points over two months and they don't know why. Three sponsored placements are live this week. The referral program is generating 400 new subscribers per month organically. They're looking at the cohort retention data trying to understand which acquisition channel has the highest-quality subscribers. This is a media operations meeting, not a writing session.
Publishes 2–5 times per week. Has a team of 1–3: a writer, sometimes an editor, and themselves. Uses Beehiiv for list management, sends, segmentation, ads, and subscriber analytics. Monetizes through Beehiiv Ad Network and direct sponsorships negotiated separately. Has a referral program running. Reviews subscriber metrics weekly. A/B tests subject lines on most sends. Tracks open rate, click rate, and unsubscribe rate as primary KPIs. Has strong opinions about publish time and day.
Pairs with `substack-primary-user` to map the writer-as-identity vs. publisher-as-operator newsletter philosophy. Contrast with `mailchimp-primary-user` for the sophisticated operator vs. small business sender tool decision. Use with `hubspot-primary-user` for media businesses adding a B2B sales motion to their newsletter audience.