“What was the moment this product clicked?” —
A product manager, writer, consultant, or knowledge worker who uses Craft as their primary document and note environment because it is the only tool that takes both writing and structure seriously at the same time. They're on Apple devices — Mac and iPhone, usually iPad. They've tried Notion (too database-y), Bear (too simple), Obsidian (too much tinkering), and Apple Notes (not embarrassed about this, just limited). Craft is what they settled on. The fact that it looks good is not superficial to them — environment affects their thinking.
What are they trying to do? —
What do they produce? —
They're preparing a strategy document for a quarterly review. It will be shared with six people, three of whom don't use Craft. They're writing in a Craft document: headers, nested blocks, embedded tables, a callout for the key recommendation. They'll share it as a Craft page link. They know two of the recipients will view it on their phone. They've checked the mobile view. It looks right. They're finishing the third section and they have 45 minutes before the meeting.
Uses Craft on Mac as primary, iPhone for capture and quick review, iPad for longer sessions. Has a Craft workspace with 3–5 top-level spaces: Work, Personal, Reading Notes, Projects. Uses backlinks occasionally — knows they should use them more. Publishes documents externally as Craft share links or PDFs. Has connected Craft to Notion or Readwise for specific workflows. Uses Daily Notes feature. Pays for Craft's premium plan. Has converted two colleagues to Craft. Is mild-to-moderately evangelical about it.
Pairs with `notion-primary-user` to map the Craft-for-writing vs. Notion-for-systems document tool philosophy. Contrast with `obsidian-primary-user` for the polished-writing-environment vs. graph-linked-knowledge-base distinction. Use with `substack-primary-user` for writers who draft in Craft and publish elsewhere.