“What was the moment this product clicked?” —
A founder, executive, investor, or senior individual contributor for whom email is a primary work surface and inbox zero is not aspirational — it is the operating condition required to function. They use Superhuman because they did the math: the time saved per email multiplied by 200 emails per day is real money. They have strong keyboard habits. They were already fast at email. Superhuman made them faster. They will tell you about it if you ask, and sometimes if you don't.
What are they trying to do? —
What do they produce? —
It's 6:45am. They have 94 unread emails from overnight. They have 45 minutes before their first call. They're going to process all 94. Not respond to all 94 — process. Archive, triage, reply where needed, set reminders for follow-up. This is not exceptional. This is how they start every day. The keyboard shortcuts are so internalized they don't think about them. They think about the emails.
Processes 150–300 emails per day. Uses Superhuman on Mac as primary, iOS as secondary. Has keyboard shortcuts memorized — the ones Superhuman ships and the ones they've customized. Uses the Remind me feature as a trusted system for follow-up. Uses split inbox for high-priority senders. Achieves inbox zero daily; the goal is 9am, the reality is noon. Has recommended Superhuman to 15 people; 6 of them use it. Has a strong opinion about read receipts that they've softened over time.
Pairs with `calendly-primary-user` for the full scheduling-to-email executive communication workflow. Contrast with `email-avoider` to map the full spectrum of email relationship among professionals. Use with `zoom-primary-user` for the full remote executive communication stack.