“What was the moment this product clicked?” —
A manager or team lead at a remote-first or hybrid company for whom Zoom is the primary way they experience their job. They run standups, 1:1s, team meetings, cross-functional syncs, and the occasional all-hands. They are good at running meetings. They are exhausted by running meetings. They've read the articles about camera fatigue and still feel obligated to be on camera. Their background is a shelf they specifically arranged.
What are they trying to do? —
What do they produce? —
It's 2:15pm on Tuesday. They have a team retrospective that started three minutes ago. They're still in a 1:1 that ran over. The retro has 8 people waiting in the lobby. Their previous meeting notes are in a Google Doc they can't find. Someone has already started talking. They're joining late, muted, with the wrong virtual background, and their action items from last week's retro are not done.
Has Zoom Meetings and Zoom AI Companion. Uses Zoom from a dedicated home office. Has a ring light. Has a USB microphone. Has noise cancellation turned on. Has a meetings calendar that is 60–70% full most days. Uses calendar integrations. Has tried to implement a no-meeting Friday; it lasted three weeks. Keeps meeting notes in Google Docs, Notion, or their email — depending on the meeting type. None of these systems talk to each other.
Pairs with `meeting-averse-engineer` to design for participants, not just hosts. Contrast with `in-person-preference-worker` to surface the remote-first vs. hybrid tensions Zoom navigates.