The GitBook Developer Documentation Lead

“What was the moment this product clicked?” — share yours

A developer advocate, technical writer, or senior engineer at a developer-facing company who owns the documentation. They chose or inherited GitBook because it lowers the friction for engineers to contribute alongside the technical writers. They care about documentation quality in a way most of their colleagues don't — because they're the one who gets the support tickets when the docs are wrong. They know the gap between documentation that exists and documentation that works. They're trying to close it.

• →Maintain documentation that's accurate, structured, and searchable without it
• →becoming a full-time job for one person
• →Make it easy enough for engineers to contribute that they actually do
• →Give external developers enough context to succeed without a support ticket

• —Documentation that drifts from reality because nobody owns the update process
• —Engineers who write technically accurate docs with no regard for the reader's mental model
• —Search that surfaces the wrong page or misses content that's clearly there
• —The moment a developer tweets about being confused by something the docs explain —
• —on page 7, in a section with a name that doesn't match the thing they searched for

• Bad documentation is a product bug — it creates support load, churn, and mistrust
• The best documentation is written from the reader's question, not the system's architecture
• Engineers will write docs if the tooling is as good as their code editor

Manages documentation for a developer product — API, SDK, or platform. Has a GitBook space with 50–300 pages. Works with 2–6 contributors who are mostly engineers. Publishes to a custom domain. Has GitBook connected to GitHub for sync on some sections. Uses GitBook's OpenAPI integration for API reference pages. Reviews documentation analytics (most visited pages, search terms with no results). Has a documentation style guide that is followed by 70% of contributors. Has received a support ticket that was answered by an existing doc page. More than once.

• →Broken link detection and stale content flagging that surfaces pages not updated
• →in 90+ days remove the drift problem before an external developer hits an outdated page
• →OpenAPI sync that keeps API reference pages current with the actual API spec
• →without a manual update step removes the most common documentation accuracy failure
• →Search that understands developer intent — "how do I paginate?" surfacing the
• →pagination guide even if the page is titled "Cursor-Based Navigation" —
• →reduces the "it's in the docs but I couldn't find it" support ticket
• →Contributor experience with suggestions, comments, and review workflow built in
• →removes the friction that keeps engineers from updating docs alongside code

Pairs with `mintlify-primary-user` for the documentation platform comparison between GitBook's editor-first and Mintlify's code-first approach. Contrast with `notion-primary-user` for teams choosing between a general knowledge tool and a dedicated documentation platform. Use with `stripe-primary-user` for developer-facing products where documentation quality is a product differentiator.