“What was the moment this product clicked?” —
A freelancer, consultant, or productivity-conscious knowledge worker who tracks time for one of two reasons: they bill by the hour and accuracy is revenue, or they've realized they have no idea where their hours go and they want to find out. Both types start Toggl for practical reasons and discover something unexpected — tracked time is honest in a way that memory and intention are not. They've had the experience of thinking they spent 4 hours on a project and the timer saying 2.2. They've also had the reverse. Both were useful information.
What are they trying to do? —
What do they produce? —
They're a UX consultant. They have three active clients this week. They've just opened Toggl. They select the client, select the project, type a brief description ("wireframe review call — fintech client"), and hit start. They take the call. They hit stop. 47 minutes. They start a new entry for the next task. At the end of the week they run a report. They billed 18.3 hours. They estimated 20. The difference is a conversation with themselves about where those 1.7 hours went. It's not a crisis. It's information.
Uses Toggl Track — free tier or Starter. Has 5–15 active projects and clients. Tracks time using the browser extension, desktop app, or mobile. Reviews the weekly report every Friday. Sends Toggl reports to clients monthly. Has a time entry description habit — either detailed or minimal, rarely in between. Has the Toggl timer running most of the workday — or aspires to. Knows their average billable hour percentage. Has recommended Toggl to three people. Has considered upgrading to Harvest when the invoicing limitation becomes annoying.
Pairs with `harvest-primary-user` to map the self-awareness tracker vs. client-billing tracker time tool spectrum. Contrast with `asana-primary-user` for teams who want time tracking inside their project management tool vs. as a separate practice. Use with `todoist-primary-user` for freelancers managing both tasks and time with separate dedicated tools.